Profin Solutions
At Profin Solutions, customer satisfaction is our prime focus. If you are not satisfied with our services or have any grievances regarding our financial products, distribution practices, or AI interactions, you can register your complaint through our structured redressal mechanism.
We aim to resolve all complaints within **7-15 working days** of receipt, depending on the complexity of the matter and coordination required with our principal partners (Banks/NBFCs/Insurers).
In accordance with the RBI IT Framework and the DPDP Act (2023), we have appointed a dedicated Grievance Redressal Officer to oversee and resolve customer concerns.
Principal Grievance Redressal Officer
No. 7, 1st Floor, South Mada Street, Near Parthasarathy Temple, Triplicane, Chennai - 600005, Tamil Nadu, India
Email your concern to support@profin.in or call our support line. Most issues are resolved at this level.
If you do not receive a response within 7 days or are dissatisfied with the resolution, please escalate to our Grievance Redressal Officer (details above).
If the complaint remains unresolved after 30 days, you may approach the respective Ombudsman Banking Ombudsman (RBI Integrated Ombudsman Scheme) for banking & loan matters.