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Terms of Service

Last Updated: September 29, 2026

Agreement to Terms

By accessing or using the services of Profin Solutions ("we," "our," or "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

Please read these Terms carefully before using our services. Your use constitutes acceptance of these Terms.

Our Services & Role (DSA Exclusive)

Profin Solutions operates exclusively as a Direct Selling Agent (DSA) for regulated financial institutions. We act as a professional bridge for:

  • Loan Distribution: Sourcing and facilitating MSME, Startup, and Personal funding via partner banks (e.g., ICICI, HDFC).
  • Investment Bridging: Consulting and bridging for Mutual Funds and wealth products (Direct Access available in Q2).
  • Insurance Consultation: Displaying and consulting on insurance portals (Direct Selling via portal available in Q2).

Transparency: All loan details, interest rates, and processing fees are shared directly by our partner Banks/NBFCs via call, SMS, or email. Customer validation is mandatory before proceeding. Profin Solutions does not ask for or suggest any specific deviations—we only facilitate the connection.

Eligibility

To use our services, you must:

  1. Be at least 18 years of age (21 for certain loan products)
  2. Be a resident of India
  3. Have the legal capacity to enter into binding contracts
  4. Provide accurate and complete information
  5. Not be prohibited from using financial services under any law

Account Registration

When you create an account or submit an application, you agree to:

  • Provide accurate, current, and complete information
  • Maintain and update your information to keep it accurate
  • Maintain the security and confidentiality of your login credentials
  • Notify us immediately of any unauthorized access or security breach
  • Accept responsibility for all activities under your account

We reserve the right to suspend or terminate accounts that violate these Terms or provide false information.

Application Process

1. Submission

When you submit an application through our platform:

  • You authorize us to share your information with relevant financial institutions
  • You consent to credit bureau checks (CIBIL, Experian, Equifax, CRIF)
  • You understand that submitting an application does not guarantee approval
  • You agree to provide additional documents as requested

2. Verification

We may verify your information through:

  • Document verification services
  • Credit bureau reports
  • Employment verification
  • Bank statement analysis
  • Third-party databases

3. Processing Time

While we strive for quick processing (typically 2-48 hours for initial assessment), actual timelines depend on:

  • Completeness and accuracy of your application
  • Partner bank/NBFC processing times
  • Complexity of the loan product
  • Verification requirements

Regulatory Compliance (IRDAI & SEBI)

Our operations relating to investments and insurance are strictly governed by the regulations of:

  • IRDAI (Insurance Regulatory and Development Authority of India): We act as a solicitator of insurance business. Insurance is the subject matter of solicitation.
  • SEBI (Securities and Exchange Board of India): Investment products are distributed in accordance with SEBI norms.

Customer Duty: You acknowledge that you have read and understood all scheme-related documents, policy wordings, and risk factors before making any investment or purchasing insurance.

Fees and Charges

Zero-Fee Policy for Customers

Profin Solutions does NOT ask for any money, service fees, or consultation charges from our customers—neither before nor after the service is provided. We are compensated directly by our institutional partners as their authorized DSA.

  • No Service Fees: We do not charge customers for loan sourcing or documentation support.
  • No Upfront Charges: We never ask for "file charges" or "processing advance".
  • Transparent Payments: Any applicable fees (e.g., bank processing fees) must be paid ONLY to the respective bankers or stakeholders via their authorized channels.

Lender Fees

Partner banks and NBFCs may charge:

  • Processing fees
  • Documentation charges
  • Prepayment penalties
  • Late payment fees
  • Other charges as per their terms

All fees will be clearly disclosed before you make any payment. We do not charge hidden fees.

Refund Policy

Service fees paid to Profin Solutions are generally non-refundable once processing has begun. However, refunds may be considered in cases of:

  • Duplicate payments
  • Technical errors
  • Service not rendered due to our fault

Refund requests must be submitted within 7 days with supporting documentation.

Prohibited Activities

You agree NOT to:

  1. Provide false, misleading, or fraudulent information
  2. Impersonate another person or entity
  3. Use our services for illegal purposes or money laundering
  4. Attempt to manipulate or game our eligibility systems
  5. Reverse engineer, hack, or compromise our website security
  6. Use automated bots or scrapers without permission
  7. Submit multiple applications with different information
  8. Harass, threaten, or abuse our staff
  9. Violate any applicable laws or regulations
  10. Share your account credentials with others

Violation of these prohibitions may result in immediate termination of services and legal action.

Intellectual Property

All content on our website, including but not limited to:

  • Text, graphics, logos, and images
  • Software, code, and algorithms
  • Calculators and interactive tools
  • AI chatbot and its responses
  • Design, layout, and user interface

...are the property of Profin Solutions or our licensors and are protected by copyright, trademark, and other intellectual property laws.

You may not copy, reproduce, distribute, or create derivative works without our written permission.

Disclaimers

1. No Guarantee of Approval

We do not guarantee loan approval, interest rates, or loan amounts. These are determined solely by our partner financial institutions based on their criteria.

2. Information Accuracy

While we strive for accuracy, we do not warrant that:

  • Interest rates and offers displayed are current (they may change)
  • Calculator results are exact (they are estimates)
  • All partner banks are always accepting applications
  • CIBIL scores shown are 100% accurate (they are indicative)

3. Third-Party Services

We are not responsible for the actions, policies, or services of our partner banks, NBFCs, insurance companies, or other third parties.

4. Investment Risks

All investments carry risk. Past performance does not guarantee future results. We recommend consulting a certified financial advisor before making investment decisions.

5. AI Chatbot

Our AI chatbot provides general information and guidance. It is not a substitute for professional financial advice. Always verify critical information with our human advisors.

Limitation of Liability

To the maximum extent permitted by law, Profin Solutions shall not be liable for:

  • Loan rejections or unfavorable terms from lenders
  • Delays in processing due to third-party factors
  • Investment losses or poor returns
  • Indirect, incidental, or consequential damages
  • Loss of profits, data, or business opportunities
  • Damages exceeding the fees you paid to us in the past 12 months

This limitation applies even if we have been advised of the possibility of such damages.

Indemnification

You agree to indemnify and hold harmless Profin Solutions, its directors, employees, and partners from any claims, losses, damages, or expenses arising from:

  • Your violation of these Terms
  • Your violation of any law or regulation
  • Provision of false or misleading information
  • Your use or misuse of our services
  • Infringement of third-party rights

Termination

We reserve the right to suspend or terminate your access to our services at any time, without notice, for:

  • Violation of these Terms
  • Fraudulent or illegal activity
  • Providing false information
  • Abusive behavior toward our staff
  • Any reason we deem necessary to protect our business

You may terminate your account at any time by contacting us. Termination does not relieve you of obligations incurred before termination.

Dispute Resolution

1. Grievance Redressal & IT Stakeholder

If you have any complaints or data-related queries, please contact our designated Grievance & IT Stakeholder:

Name: Ram Kumar R
Email: support@profin.in
Phone: +91 98410 49913

We will acknowledge your complaint within 48 hours and resolve it within 15 working days.

2. Arbitration

Any disputes that cannot be resolved through grievance redressal shall be settled through arbitration in accordance with the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted in Chennai, India.

3. Governing Law

These Terms are governed by the laws of India. Courts in Chennai shall have exclusive jurisdiction.

Changes to Terms

We may modify these Terms at any time. Changes will be effective upon posting on our website with an updated "Last Updated" date. Material changes will be communicated via email or prominent website notice.

Your continued use of our services after changes constitutes acceptance of the modified Terms.

Miscellaneous

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full effect.

Waiver

Our failure to enforce any right or provision does not constitute a waiver of that right or provision.

Entire Agreement

These Terms, along with our Privacy Policy and Disclaimer, constitute the entire agreement between you and Profin Solutions.

Assignment

You may not assign or transfer these Terms without our written consent. We may assign our rights and obligations without restriction.

Contact Us

If you have questions about these Terms of Service, please contact us:

Profin Solutions
Email: support@profin.in
Phone: +91 98410 49913
Address: No. 7, 1st Floor, South Mada Street, Near Parthasarathy Temple, Triplicane, Chennai - 600005, Tamil Nadu, India